What Personal Information Do We Collect?
To browse our website, we do not collect any personal information. You may visit anonymously.
We collect your personal information that is provided by you (or a traveling companion), to provide you with the products and services you have requested.
In most cases, to do a booking we request your full legal name, address, email address, phone numbers, and credit card information. We may also collect your passport information, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental frequent loyalty numbers, seat preferences, known traveler and global entry number, and other related travel information.
What About Photos?
We love to see clients' vacation photos!
We need to let you know that we save those photos, and some photos may include personal data about where you were (and when) those photos were taken.
We do not share your photos with anyone. We do not use client photos for promotional purposes, unless you have specifically agreed to it.
Information We May Collect Through Automatic Data Collection Technologies
In general, we do not collect or use automatic data collection.
We may also use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our website’s Terms and Conditions, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users.
How Do We Use Preference Based Advertising, Analytics, and Services?
And we do not currently have any plans to do so.
Who Do We Share Your Information with and Why?
Choosing to book travel services with us is your consent to share information with the following:
We share limited amounts of your personal information with airlines, cruise lines, hotels, car rental companies, tour companies, and other providers for whose services you have requested our assistance. Additionally, our host agencies (Travel Edge and Coastline Travel Advisors) and our consortia (Virtuoso) will see limited information.
We may share your name, address, and email contact information with our partners to assist with marketing our products and services. This includes print publications from Virtuoso (such as Virtuoso Life, Virtuoso Traveler, Virtuoso Best of the Best). We always ask if you want these (they're free) at the time we make your first booking. If at any time you wish to stop receiving them, just ask your Travel Advisor.
We may share your email contact information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications by clicking the “unsubscribe” link included at the bottom of any marketing emails.
Of course, we will still send you transactional emails such as customer service communications in connection with the products or services you have purchased.
Transfer of Assets
We do not sell or lease personal information or provide a list of our customers to third parties.
If another entity acquires us, the information will be transferred to the acquiring entity. If any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
We may also share your information to protect and defend our rights and property.
Your California Privacy Rights
List of Third Parties
If you are a resident of the State of California, you may obtain a list of all third parties to which we have disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes, if any.
To save us all time, here's the list: Virtuoso, Travel Edge, Coastline Travel Advisors, Travefy, and any supplier with whom we made a booking for you.
You know who those last people are because you received an email confirmation from us or from those specific suppliers. But if you really want an enumerated list, ask your Travel Advisor and he or she will put the list together for you.
If wish to make corrections to any personal information you have provided, please contact us via telephone. Additionally, you may email your Travel Advisor.
Do Not Track Disclosures
We do not look at browser based Do Not Track (DNT) Notices. We do not track your use of other websites.
Changes to This Policy
Call Us: (949) 369-8500
PO Box 73005
San Clemente, CA 92673